Own the end-to-end lifecycle for a product-led SaaS: drive onboarding to expansion using Pendo data, run cross-channel experiments, and influence product decisions with frontline customer insights.

• Own the lifecycle motion from first login to fully embedded power user.
• Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
• Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle.
• Design and ship cross-channel experiments across in-app guides, email, NPS, segmentation, and other lifecycle channels.
• Bring front-line visibility into customer behavior directly into product conversations. Your insights will help shape feature decisions and improve how Pendo builds for adoption, retention, and expansion.
• Develop and lead a team of approximately five Adoption Managers while guiding Pendo’s Center of Excellence / Product Operations function.