Director, CRM Product Lead

Responsibilities

• Serve as Product Owner for the CRM platform across the US commercial organization, owning the roadmap, release planning, and strategic priorities.
• Lead CRM product strategy for the NextGen CRM program by defining the future-state vision and translating it into scalable platform requirements and business processes.
• Own documentation and decision frameworks for NextGen CRM processes, ensuring clarity, traceability, and alignment across the US business.
• Champion advanced CRM technologies, including AI, and innovative processes that improve customer engagement, generate actionable insights, and reflect emerging industry trends.
• Gather and interpret business requirements, translating them into technology-enabled system enhancements and process improvements grounded in analytics and best practices.
• Conduct build-versus-buy analyses and prioritize investments to maximize the value of the CRM platform and related technologies.
• Lead design reviews and sprint demonstrations to ensure the product reflects field and business needs before deployment.
• Maintain strong product management discipline to deliver predictable, high-quality releases and support continuous improvement.
• Oversee Product Owners supporting US Therapeutics, ensuring alignment with enterprise strategy and delivery standards.
• Lead, mentor, and develop the Product Owner team through coaching, performance guidance, and career development support.

Requirements

• Bachelor’s Degree required, and 10+ years of relevant experience across field leadership, marketing, and analytics.
• Prior 3-5 years’ experience in field or functional leadership and/or business management or consulting.

Preferred

• Experience with AI-enabled CRM capabilities, data analytics, and digital customer engagement is highly desirable

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.