Responsibilities

• Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountabiality, and coaching for growth. 25%
• Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency. 20%
• Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning. 15%
• Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance. 10%
• Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency. 10%
• Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention. 10%
• Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly. 5%
• Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement. 5%

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• 10+ years of progressive experience in creative/marketing operations or related fields within agency, in-house, or nonprofit settings.
• Proven success leading teams (remote or hybrid), including performance management, coaching, and professional development.
• Strong record of workflow optimization and operational excellence (intake, approvals, capacity planning, fulfillment).
• Hands-on experience with creative technology platforms (Workfront, Monday.com, Asana, DAMs/MAMs, workflow automation).
• Experience in rights management (contracts, licensing, IP, release compliance).
• Budget management experience including forecasting, vendor management, and tool investments.
• Familiarity with AI and data-driven insights to enhance efficiency and scale.
• Change management expertise in leading teams through new tools, workflows, and transformations.

Preferred

• Inspirational people leader who builds inclusive, high-performing teams.
• Strong collaborator with excellent communication and stakeholder alignment skills.
• Strategic thinker with hands-on execution ability.
• Skilled at defining and reporting operational metrics.
• Resilient and adaptable in a fast-paced, mission-driven environment.

Benefits

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.