Responsibilities

• Serve as the quality gatekeeper for the Content Studio, reviewing and editing work before it moves forward to Brand, Editorial, or other stakeholders for final approval.
• Push the team's execution to a consistently higher standard: catch weak work, sharpen rough drafts, and send work back until it meets the bar.
• Set and maintain creative standards for tone, craft, and polish across all content produced by the studio, in alignment with brand guidelines.
• Provide hands on editing and constructive feedback on copy, design, and other deliverables, modeling the level of quality expected from the team.
• Coach and develop the creative judgment of content creators and freelancers, building their editing and craft skills over time, not just their throughput.
• Identify recurring quality gaps across the studio and address them through training, tighter feedback loops, or changes to workflow.
• Define and operationalize the enterprise Content Hub strategy, establishing scalable frameworks for content production, reuse, modular assembly, and omnichannel distribution.
• Lead the evolution of the content supply chain with a focus on speed, quality, modularity, and AI enabled production.
• Oversee production workflows across web, email, social, paid media, campaigns, customer marketing, product marketing, sales enablement, and events.
• Establish intake models, prioritization frameworks, resource planning, and capacity management for the studio.

Requirements

• Bachelor's degree in Marketing, Communications, Design, English, Journalism, or a related field required.
• MBA or advanced degree preferred.
• 10+ years of progressive experience in content production, creative operations, editorial, or content management, with direct experience reviewing and editing creative or written work.
• At least 3 years leading multidisciplinary creative or content teams in enterprise scale marketing organizations.
• Proven track record of raising the quality bar for a team's creative output, through editing, coaching, or direct creative leadership, not just managing operations.
• Experience in B2B SaaS, healthcare technology, enterprise software, or similarly complex organizations preferred.
• Sharp eye for copy and content craft, with the ability to give specific, actionable feedback that improves the work.
• Strong understanding of brand voice, tone, and visual standards, and the judgment to know when work meets the bar and when it doesn't.
• Comfortable pushing back on work, including from senior stakeholders or agencies, when quality falls short.
• Hands on experience with DAM, CMS, Adobe Experience Manager or similar platforms, Adobe Creative Cloud workflows, and marketing automation platforms.

Preferred

• MBA or advanced degree preferred.

Benefits

• What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.