Director, Content Operations - Agency G

Responsibilities

• Day-to-day operations: Lead the operating rhythm for the global marketing content operation and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.
• Strategy-to-execution: Translate the strategic direction and governance established by Global Marketing Operations leadership into practical workflows, standards, roles, decision rights, and implementation plans.
• Cross-functional interlock: Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.
• Operational readiness: Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies.
• Agency operations: Help shape and continuously improve Agency G’s end-to-end operating model, from campaign planning, demand intake, and briefing through content creation, production, review, approval, delivery, reuse, and performance learning.
• Campaign content orchestration: Understand the end-to-end campaign content process and coordinate integrated timelines, dependencies, approvals, and cross-functional workstreams across brands, channels, markets, agencies, and enabling functions.
• Regulated content execution: Ensure operating practices reflect the requirements of a highly regulated environment, including appropriate review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.
• In-house agency growth: Proactively identify, plan, and enable opportunities to move an increasing share of appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.
• Partner experience: Establish a responsive, transparent, and solutions-oriented experience for internal partners, with clear service offerings, engagement pathways, ownership, and expectations.
• Service management: Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops that strengthen trust and accountability.

Requirements

• Bachelor's Degree and Twelve Years' Experience OR Masters' Degree and Ten Years' Experience OR PhD and Ten Years' Experience
• People Leader Accountabilities: - Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• - Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
• - Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem

Benefits

• Benefits include company-sponsored medical, dental, vision, and life insurance plans.