Responsibilities

• Lead, coach, and develop a team of Strategic and Execution Leads, creating a culture of accountability, collaboration, and continuous improvement.
• Own and manage monetization tools and artifacts for your commerce or retail media network client (I.E. rate card, margin tracking, and business case forecasting etc.) Develop strategic roadmaps and test plans, orchestrating across all functional groups to ensure holistic management and delivery
• Serve as the primary escalation point for complex supplier, seller, operational, and team-related issues.
• Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
• Partner with Sales leadership to develop account strategies, prioritize resources, and ensure consistent support across the organization.
• Drive strategic planning, business reviews, and growth initiatives across assigned accounts.
• Establish and reinforce best practices, operational processes, and quality standards across the Account Management team.
• Balance leadership responsibilities with active involvement in strategic accounts, serving as both a leader and hands-on contributor.
• Collaborate across Sales, Account Management, Analytics, Audience, Activation, Planning, Finance, and Operations teams to solve complex business challenges and improve operational efficiency.
• Monitor account health, team capacity, workload distribution, and overall business performance, making recommendations to optimize support models.

Requirements

• Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.
• 10+ years of digital performance marketing experience in eCommerce, retail media, search, programmatic, or a related field.
• 5+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams.
• Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
• Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
• Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
• Experience building cross-functional partnerships and driving alignment across Sales, Audience, Analytics, Activation, and Operations teams.
• Excellent communication, presentation, and executive presence.
• Proven ability to identify business opportunities, solve complex problems, and develop scalable solutions.
• Experience managing organizational priorities, resource planning, and team workload.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.