Responsibilities

• Oversee the Fulfillment department (Marketing Consultants, Media Buyers, Client Success Coordinators) with Marketing Consultants, managers, and team leads as direct reports
• Facilitate weekly department meetings with Marketing Consultants and Media Buyers to drive continuous improvement
• Coach Marketing Consultants on client communication, account growth, retention strategies, holding authority, and motivating clients to drive results.
• Hold Marketing Consultants accountable to retention, upgrade, and referral goals while ensuring a positive, growth-minded team culture.
• Lead the hiring, onboarding, and training of new Marketing Consultants
• Ensure Marketing consultants maintain a positive outlook and are always improving.
• Track ticket completion times and accuracy, maintaining a 95%+ on-time completion rate.
• Optimize systems and processes to reduce mistakes, lower workload, and improve retention
• Create, update and refine department SOPs
• Review client calls weekly for every marketing consultant to ensure deliverables meet DealerSmart’s quality standards.

Requirements

• 5+ years of experience in digital marketing and account management
• 2+ years of experience in managing direct reports
• Proven ability to reduce churn and increase client retention
• Strong understanding of digital marketing services
• Excellent communication and conflict resolution skills (comfortable handling tough conversations and client save calls)
• Extreme Ownership - you hold yourself and team accountable

Benefits

• Remote position (work from home / anywhere in the world)
• Flexible work schedule
• Unlimited PTO (just 1 week notice + approval)
• All expenses paid team vacation every year
• Health Insurance (US employees)
• 401k Match (US employees)