The director of client services is responsible for big-picture strategy, planning and program execution, as well as the day-to-day management of client relationships. The director will proactively steward and advise clients toward achieving agreed upon goals and objectives.

Duties and Responsibilities include but are not limited to:

• Onboard dedicated new clients and be familiar with agreed upon scope of services.
• Research the client’s organization, industry and competitive landscape.
• Provide a seamless client experience and ensure the success of designated client programs based on client goals, objectives, tactics and budget.
• Work closely with dedicated team members to prepare for and lead client meetings.
• Exhibit a clear demonstration of proactive ways dovetail can bring value to each client.
• Strategically manage client deliverables efficiently and effectively.
• Use company provided tools/platforms to track, update and manage programs effectively.
• Approve final drafts of content (press releases, blog posts, social media, articles, ad copy, email campaigns, etc.) prior to client delivery.
• Lead direct reports in a clear and consistent manner and support their growth.
• Work collaboratively with leadership to ensure the firm’s success and strategic goals are well supported.
• Develop collaborative relationships with clients and all team members.
• Attend and participate in regularly scheduled internal meetings.
• Support firm marketing and business development initiatives.
• Professionally represent dovetail solutions and be a brand ambassador, attend sponsored events and Strategic Community Investment opportunities.
• Understand, live by and share dovetail solutions core values.
• Performs other duties as assigned.

Requirements:

• BA/BS in marketing, public relations, communications, or business.
• 5-8 years in public relations (in-house experience a plus), or related industry.
• Proficient in Microsoft Office applications, Mac systems, virtual and Google applications.
• Extensive practical use and application of AP-style writing.
• Proficient with MuckRack, Harvest, Dropbox, Asana platforms a plus.

Pay range is typically $70k-$90k per year.

If you’re ready to grow your career and make an impact with a dynamic team, apply today or submit to eteiffel@dovetailsolutions.com!