Director, Client Service

Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Requirements

• 8–12+ years of hands on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO
• We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
• Equality of opportunity and inclusive culture statements are part of our rewards and working environment.