Director, Client Advice & Management

New York City, NY (Hybrid)

$130K/yr – $150K/yrSenior Level7+ years expFull time

Posted 1 day ago

Job Summary

Lead pharmaceutical client projects with cross-functional teams, serving as a strategic advisor across integrated marketing and communications, while managing client relationships, account performance, and financial stewardship.

Own client strategy and cross-agency collaboration
Drive end-to-end program delivery and client satisfaction

Job Description

Responsibilities

Provide advanced specialized expertise for a leading pharmaceutical client, working with a high degree of independence to lead projects of moderate complexity and broader impact.
Apply deep knowledge and judgment to solve complex problems, provide professional advice, and contribute to improvements aligned with business objectives.
Build and maintain long-term client relationships by serving as a strategic business partner and trusted advisor across integrated marketing, branding, media, communications, and customer experience initiatives.
Act as the primary client contact, leading cross-functional collaboration across all agency capabilities to deliver solutions aligned to client objectives and business outcomes.
Oversees account performance, commercial stewardship, operational efficiency, resource coordination, and service delivery while ensuring client satisfaction, profitability, and sustainable revenue growth within complex and evolving business environments.
Manages all communications in a timely manner, with no request going unnoticed.
Contribute to and author client proposals, recommendations and points of view; leads, issues, and conducts weekly client meeting
Build relationships with day to day leads on the client side, as well as with clients’ partner agencies
Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion

Requirements

Experience in Marketing, Advertising or Media
Experience leading, managing and developing a staff
Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
Ability to drive projects from conception to completion; strong project management experience
Background in consulting, marketing, advertising or integrated communications

Preferred

7+ years’ relevant experience with 4+ years’ management experience
Strong leader, presenter and packager of opportunities
Strong commercial acumen
Prior experience on a pharmaceutical client

Initiative

Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Volvo, Amazon, Constellation Brands, Merck, Anthropic, Paramount, and T-Mobile.Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 10,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

Founded in 1975

New York, New York, USA

3.2K employees (1,113 in marketing)

www.initiative.com