Director, B2B Communications

Responsibilities

• B2B and Commercial Communications - Lead communications across Mastercard’s three business priorities: Commercial and New Payment flows, Core and Services. - Develop narratives and communications programs that demonstrate how Mastercard helps businesses pay, get paid and operate more effectively. - Translate products, customer partnerships and business strategies into clear, differentiated and commercially relevant stories. -Build sustained communications programs that extend beyond individual announcements and launches. Innovation and Emerging Technology Communications - Lead communications for AI and agentic commerce, articulating Mastercard’s strategy, capabilities, partnerships and role in the evolution of commerce. - Develop communications supporting Mastercard’s work in open finance, crypto, blockchain and other emerging technologies. - Translate complex technologies into accessible stories anchored in customer needs, commercial applications and tangible outcomes. - Monitor the competitive, technology and media landscape to identify emerging opportunities and reputational considerations. Employee Communications - Lead US employee communications, connecting employees to company strategy and priorities. - Shape the editorial agenda for greater prioritization and narrative consistency. - Support town halls, leadership communications and employee engagement. - Partner with regional, business unit and global employee communications teams to balance global consistency with local relevance. - Use employee insights and performance data to sharpen communications effectiveness. Campaign Development, Execution and Measurement - Design and deliver integrated, earned-first and social-first communications campaigns for key commercial priorities that drive visibility and engagement. - Identify opportunities to elevate storytelling through media, creators and cultural platforms. - Ensure campaigns are strategically aligned, creatively differentiated and measurable. - Establish KPIs to measure campaign effectiveness, engagement and reputational impact. - Leverage insights and analytics to optimize performance Media Relations and Cultural Engagement - Build and maintain strong relationships with reporters across business, B2B, technology, and business segment and vertical outlets - Drive proactive storytelling that extends beyond announcements to sustained narrative development. - Engage with influencers to amplify Mastercard’s presence in relevant business and cultural conversations. Executive Communications - Support senior leaders with media strategy, thought leadership and key engagements. - Develop clear, compelling messaging and content aligned to Mastercard’s commercial priorities - Identify opportunities to elevate executive visibility across relevant platforms. Brand Communications - Drive Mastercard's Priceless brand story across marquee sponsorships, including Inter Miami, MLB, NY Road Runners, PGA TOUR and Stand Up To Cancer. - Develop integrated campaigns with marketing teams to reach B2B and B2C audiences at key sponsorship moments. - Partner with Marketing, Product, Public Affairs and Sponsorship teams to ensure cohesive communications strategies

Requirements

• Experienced communications professional with a background in B2B, technology, product, corporate or employee communications.
• Proven track record of building and executing high-impact communications programs tied to business and reputational priorities.
• Strong understanding of payments, financial services, technology or other complex sectors.
• Ability to translate complex products, technologies and strategies into clear, compelling communications.
• Excellent writing and storytelling skills across earned, owned, executive and employee channels.
• Experience advising senior leaders and developing executive communications.
• Thrives in a fast-paced, highly matrixed global organization.
• Strong interpersonal skills, with the ability to influence and coordinate across teams.
• Sound judgment, intellectual curiosity and an interest in emerging technologies and the future of commerce.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.