Responsibilities

• Own the roadmap for customer-facing digital tools, including sizing and selection platforms, configurators, and portals.
• Use customer insights and performance data to prioritize enhancements that improve usability, adoption, and business impact.
• Partner with product, engineering, web, and design teams to deliver an intuitive and effective digital customer experience.
• Develop go-to-market plans, training, and communications to drive adoption of digital tools.
• Define how products are positioned and presented online, helping customers identify the best solution for their application.
• Optimize digital experiences and selection journeys to increase engagement and reduce complexity.
• Evaluate and implement AI-enabled capabilities that improve product selection, customer support, and decision-making.
• Help shape how AI is integrated into customer-facing experiences and internal workflows.
• Own the structured product content that powers digital experiences and AI-driven applications.
• Ensure content, software licensing, and platform governance processes are accurate, compliant, and scalable.

Requirements

• Bachelor's Degree
• Minimum 3 years of experience in digital marketing, product marketing, digital product management, or customer-facing digital tool ownership.
• Experience defining product positioning, information architecture, or customer-facing digital experiences for a technical product portfolio.
• Strong communication and project management skills, with the ability to influence and collaborate across all levels of leadership, translate feedback into actionable plans, and drive successful results.
• Ability to travel approximately 20%.
• Legal authorization to work in the United States is required. Sponsorship will not be provided for this position.
• Authorized to work in the United States without sponsorship now and in the future. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Preferred

• Bachelor's Degree in Engineering, Marketing, Digital Media, Business, or related field
• Experience with web design tools such as WordPress, Webflow, or Adobe Experience Manager, and basic knowledge of HTML/CSS.
• Familiarity with AI platforms such as OpenAI, Google AI, or Microsoft Copilot and their application in user experience or guided selection.
• Understanding of software license management practices or platforms.
• Exposure to project or PMO workflows and internal tools that support them.
• Experience developing or governing structured messaging, content architecture, or content used across web and AI applications.

Benefits

• We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.
• We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.