Responsibilities

• Serve as the primary point of contact for customer onboarding, campaign approvals, and updates on marketing plans.
• Manage the monthly marketing cycle, including campaign strategy, content calendars, copywriting, and creative design.
• Develop and coordinate campaigns across email, SMS, and social media using Toast’s internal tools.
• Set up and maintain marketing automations, including win-back campaigns, receipt marketing, and happy-hour promotions.
• Optimize digital marketing channels, including SEO, Google Business Profile, websites, and online business listings.
• Create flyers and other printed marketing materials when needed.
• Prepare monthly performance reports, communicate key insights, and recommend adjustments to improve campaign results.
• Work with restaurant owners to understand their marketing goals and translate their ideas into effective campaigns.
• Identify opportunities to improve marketing performance, customer engagement, and the overall user experience.
• Manage multiple customer projects while maintaining campaign quality, accuracy, and timely delivery.

Requirements

• High school diploma or GED.
• At least 2 years of experience using digital marketing tools.
• At least 2 years of experience working with customers on an ongoing basis.
• Ability to manage customer communications, campaign schedules, and marketing deliverables.
• Strong communication skills and attention to detail.

Preferred

• A strong eye for design and the ability to create visually appealing, user-friendly marketing campaigns.
• Excellent project management and organizational skills.
• Strong problem-solving skills and the ability to manage multiple projects simultaneously.
• Familiarity with the restaurant industry or marketing for small businesses.
• Interest or experience in digital marketing, copywriting, SEO, and brand management.