Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
• Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
• Manages the day-to-day operation, maintenance, and optimization of Arrowhead Credit Union’s public website and other assigned digital platforms.
• Leverages content management systems to efficiently create, edit, publish, and maintain engaging pages, valuable content, intuitive navigation, user-friendly forms, and dynamic digital assets.
• Partners with subject matter experts and internal stakeholders to develop and maintain website content for products, services, and campaigns.
• Conduct regular audits of website content, functionality, and digital experiences. Ensures quality across devices, browsers, compliance, and performance.
• Implements improvements to website architecture, internal linking, and user journeys to improve usability and business outcomes.

Benefits

• Wellbeing
• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave (and increases with tenure!)
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass
• Health
• Medical, Dental, and Vision Insurance for part-time and full-time employees