Responsibilities

• Provide ongoing digital marketing support to assigned hotels, including guidance on online presence, readiness, and performance optimization.
• Serve as a knowledgeable and reliable point of contact for hotel partners, maintaining strong relationships and service standards.
• Support hotel digital marketing reviews and follow-up actions to improve long-term results.
• Support Associate Program Managers in the execution of digital marketing onboarding and offboarding activities, including setup, transitions, documentation, and hotel communications.
• Serve as an execution partner during onboarding, post‑activation reviews, and offboarding touchpoints to ensure consistent delivery and accurate follow-through.
• Deliver hotel-facing digital marketing sessions or follow-ups as assigned, aligned with program standards and timelines.
• Support in identifying process gaps, recurring issues, and inefficiencies within digital marketing workflows and recommending practical improvements.
• Contribute to the development and maintenance of department resources to support consistency, scalability, and knowledge sharing.
• Participate in cross-functional projects that improve digital marketing execution, operational readiness, and hotel performance.
• Support hotelier facing events, webinars, or training initiatives related to digital marketing, onboarding and education.

Requirements

• Bachelor’s degree in marketing, communications, business, or a related field; or equivalent combination of education and experience.
• Minimum 2 years’ experience in digital marketing, content creation, or a related marketing role.
• Knowledge of digital marketing tools and platforms, including SEO, AI, analytics, and content management systems.
• Working knowledge of Microsoft Office Suite, SharePoint, and Salesforce for data tracking and project coordination.
• Strong written, verbal, and presentation communication skills, with advanced computer literacy.
• Effective time management and organizational skills to prioritize tasks and meet deadlines.
• Ability to build and maintain professional relationships through proactive and responsive communication.
• Demonstrates initiative and accountability in delivering high-quality work and meeting team objectives.
• Ability to adapt to changing priorities and identify opportunities to improve processes and outcomes.

Preferred

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement