Responsibilities

• Fully manage the digital marketing efforts for clients to ensure optimal success for all marketing campaigns
• Manage all client communications via phone, email, and text on a proactive basis (same-day responses to clients)
• Detailed documentation and follow-through for client requests and support needs
• Oversee the internal fulfillment team for ongoing digital marketing initiatives and campaigns
• Project management to delegate and facilitate marketing campaign efforts and coordinate efforts across multiple team members.
• Monthly meetings with clients to review reporting and performance of digital marketing efforts, as well as plan out the next steps for helping them hit their goals.
• Provide an exceptionally positive working relationship with all clients using great customer service to ensure high client satisfaction.
• Google Analytics / Tag Manager
• Understanding how to get basic performance metrics from analytics
• Can properly read and interpret marketing reports

Requirements

• Excellent communication skills both written and spoken (English)
• High attention to detail
• Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
• Outstanding follow-up and follow-through
• Strong project management skills
• Effective time management and personal accountability
• Eager to learn
• Self-starter and can work independently
• Problem-solving skills
• Skilled in providing simplified explanations to complex or complicated concepts

Benefits

• Paid vacation and sick time