Responsibilities

• Customer Success & Platform Support: Assist with customer onboarding and account setup activities
• Customer Success & Platform Support: Help maintain accurate customer records within our CRM and internal systems
• Customer Success & Platform Support: Support customer success initiatives by ensuring customer data and account information remain organized and up to date
• Customer Success & Platform Support: Assist with customer communications and follow-up activities as needed
• Digital Marketing Operations: Support the management and fulfillment of digital marketing campaigns across Google, Meta, TikTok, Reddit, and our network of partner sites
• Digital Marketing Operations: Assist with campaign setup, quality assurance, and performance tracking
• Digital Marketing Operations: Review campaign performance reports and help identify trends and opportunities
• Digital Marketing Operations: Learn digital advertising best practices and contribute ideas for campaign optimization
• CRM & Marketing Technology Projects: Work on projects related to CRM management, data organization, and process automation
• CRM & Marketing Technology Projects: Assist with reporting and dashboard management using company platforms and tools
• CRM & Marketing Technology Projects: Help improve internal workflows, documentation, and operational processes
• CRM & Marketing Technology Projects: Support data cleanup, segmentation, and customer lifecycle initiatives
• Ownership & Professional Development: Take ownership of assigned projects and responsibilities
• Ownership & Professional Development: Collaborate with Customer Success, Marketing, and Operations team members
• Ownership & Professional Development: Gain exposure to SaaS technology, digital marketing strategy, customer success processes, and business operations
• Ownership & Professional Development: Contribute ideas that improve efficiency and customer experience

Requirements

• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Positive attitude and willingness to learn
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently and as part of a team
• Interest in digital marketing, technology, data, and customer success
• Comfortable utilizing AI tools to optimize efficiency, improve workflows, and think creatively about solving problems and enhancing processes

Nice to Have

• Coursework or experience in Marketing, Business, Communications, Advertising, or a related field
• Experience with dashboards, reporting tools, or project management software

Benefits

• Gain real-world experience with digital marketing campaigns and marketing technology
• Work directly with a growing Customer Success team
• Learn how SaaS companies support customers and drive marketing performance
• Develop hands-on skills with CRM systems, dashboards, reporting, and campaign management
• Build professional experience that prepares you for careers in Digital Marketing, Customer Success, Marketing Operations, or SaaS Technology
• Work on meaningful projects that directly impact customers and business growth
• Unpaid; Eligible students may be able to receive course credit