Responsibilities

• Run status calls, quarterly business reviews, and performance readouts as the client’s primary point of contact and strategic advisor.
• Proactively identify growth opportunities and coordinate internal execution when gaps are found (e.g., Meta campaigns scaling with underperforming email flows).
• Provide technical translation to clients about server-side tracking, data accuracy, and bottom-line impact without overwhelming with jargon.
• Manage client expectations, advocate for the team’s process, and protect the quality of work while knowing when to flex or accelerate.
• Own the delivery pipeline; ensure every project, deliverable, and deadline runs through you.
• Coordinate cross-discipline workstreams (paid media strategy, Klaviyo email flow buildouts, Shopify landing pages, creative production, tracking implementation) to keep work cohesive.
• Perform strategic QA of deliverables before client delivery to ensure alignment with strategy and proper tracking.
• Maintain and update project infrastructure across Asana; keep briefs and status updates clear and accessible.
• Lead the team, QA the work, and communicate with clients based on real, hands-on experience rather than surface-level familiarity.
• Hands-on experience building, managing, and optimizing campaigns across Google Ads, Meta Ads, and ideally TikTok or LinkedIn Ads.