Responsibilities

• Reports to Casino Marketing Director to develop and coordinate content to build audience and engage followers through daily posts across all social media platforms. Serves as the main point of contact for all social media and web presence.
• Reports to CEO/GM to assist Creative Coordinator with Graphic Arts, Advertising and Branding.
• Develop content to build audience and engage followers through daily posts across all social media platforms for QBRC, including Facebook, Twitter, Instagram, YouTube, TripAdvisor, and other sites as assigned.
• Coordinate guest service program by monitoring social media, Tripadvisor, secret shopper reports and guest comments and ensure appropriate responses are made by soliciting departments for feedback. Follow up with departments to ensure guest concerns are addressed with the staff and measures are put in place to correct errors in the future.
• Monitor community feedback in real-time and respond/engage with the brand’s audience 7 days a week. Research and issue accurate and timely responses to guest questions and concerns received via social platforms.
• Serve as the point of contact for QBRC web pages, in coordination with Creative Coordinator to ensure brand.
• Establish, maintain and collaborate effective communication and professional relationships with internal departments.
• Coordinate with other departmental leaders at QBRC to photograph property amenity areas, venues, team members and nightlife for posting to social pages.
• Publish event photo albums within a timely fashion and maintain a collection of promotional / lifestyle images to use for QBRC.
• Develop and execute engaging, social media contests that achieve defined marketing goals.

• Measure social media efforts and deliver actionable insights. Make specific recommendations on how to improve social activity by regularly monitoring and analyzing brand/competitor conversations.
• Create and present social media progress reports and competitive analysis reports monthly to Marketing and Executive management.
• Stay current with industry trends in social media advertising and new strategies.
• Coordinate all art through Creative Coordinator and help maintain integrity of the brand.
• Assist Creative Coordinator with Digital Art as requested.
• Assist Marketing with the promotion of and active engagement at QBRC
• Work nights, weekends and holidays as schedule requires.
• Perform any other duties as assigned.