Responsibilities

• Analyze marketing performance metrics to assess campaign effectiveness in driving website traffic, hotel bookings, and gaming activity.
• Develop and publish engaging social media content across all assigned platforms (including Facebook, Instagram, and others) to grow audience engagement and brand awareness for QBRC
• Monitor social media channels and community feedback in real time; respond promptly to guest inquiries, comments, and concerns with accurate and professional communication
• Research and resolve guest issues received via social platforms; escalate complex or ongoing concerns to senior Marketing leadership as appropriate
• Coordinate guest service response efforts by monitoring social media and guest feedback channels; collaborate with internal departments to ensure timely and effective resolution and improvement
• Serve as a point of contact for QBRC website content in coordination with the Creative Coordinator to ensure brand standards are consistently maintained
• Build and maintain effective working relationships with internal departments to support marketing initiatives and guest engagement efforts
• Coordinate with departmental leaders to capture photography and video of property amenities, events, team members, and nightlife for use across social platforms
• Publish event photo galleries in a timely manner and maintain a library of branded promotional and lifestyle imagery
• Develop and execute social media promotions and contests aligned with defined marketing objectives

Requirements

• Associate degree in Marketing, Communications, Graphic Design with emphasis on digital creation
• 1–3 years of real-world experience in digital marketing, social media management, or content creation
• Demonstrated experience creating engaging social media content in a professional setting
• Proficiency in graphic design tools and software, including Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Experience with photography, videography, and mobile content creation
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Basic understanding of analytics and performance tracking tools
• Excellent written and verbal communication skills
• Read, write and speak English fluently
• Strong organizational and time management skills with the ability to meet deadlines

Preferred

• Experience in Casino Marketing
• Experience interpreting and applying marketing analytics
• Familiarity with web content management systems