Own guest-facing social and content operations for QBRC, driving engagement and timely issue resolution across platforms.

• Social Content and Engagement: Develop and publish engaging content to grow audience and brand awareness across platforms.
• Guest Service & Community Management: Monitor channels in real time, respond to inquiries, and escalate complex issues to leadership.
• Brand & Content Governance: Coordinate with departments to maintain brand standards and timely visual content across campaigns.
• Asset Capture & Usage: Coordinate photography/video of property and events for use across social channels and maintain a branded image library.
• Promotions & Campaigns: Develop social promotions and contests aligned with marketing objectives and measure impact.
• Reporting & Insight: Analyze performance and competitive activity to inform improvements and share findings with the core team.
• Cross-Functional Collaboration: Build relationships with internal teams to support guest engagement and marketing initiatives.