Responsibilities

• Client Retention: Maintaining and strengthening relationships with a portfolio of assigned clients through proactive communication, campaign reviews, and exceptional service.
• Campaign Management & Analysis: Overseeing and analyzing internet marketing campaigns (SEO, PPC, Social Media, etc.) to ensure they meet and exceed client performance goals and KPIs.
• Relationship Building: Fostering strong rapport and trust with clients through timely, consistent, and value-driven communication.
• Client Education: Clearly explaining campaign performance, progress, and ROI to clients, ensuring they understand the value of our services.
• Internal Collaboration: Working closely with internal teams (e.g., SEO specialists, PPC managers, social media marketers) to ensure seamless campaign execution and client satisfaction.
• Account Growth: Identifying opportunities to expand our services within existing client accounts.
• Reporting & Documentation: Maintaining accurate client records, communication logs, and providing clear and concise performance reports.
• Problem Solving: Investigating and resolving client issues effectively and efficiently.

Requirements

• Excellent time management skills with a keen ability to prioritize.
• Strong problem-solving abilities and attention to detail.
• Self-aware, with an ability to adjust approaches based on feedback.
• Strong interpersonal skills and ability to maintain professionalism under pressure.
• Proven excellent written and verbal communication skills.
• A keen eye for detail and strong organizational abilities.
• Great people skills and comfort conducting professional conversations remotely.
• A track record of outstanding follow-up and follow-through.
• 3+ Years of experience in account management in a digital marketing agency environment.
• Demonstrated project management skills.

Preferred

• Experience navigating major internet advertising platforms (e.g., Google Ads, Google Analytics, Bing Ads, Facebook Ads Manager) is a plus.