Responsibilities

• Primary Point of Contact: Act as the main point of contact for assigned clients, ensuring their needs, feedback, and concerns are communicated clearly to internal SEO/PPC teams.
• Relationship Cultivation: Build and maintain strong, lasting relationships with clients, acting as their primary strategic advisor and advocate within the organization.
• Dual Advocacy: Serve as an advocate for both clients and the company, balancing client expectations with the team's capabilities and strategy.
• Risk Mitigation: Proactively identify potential client concerns or churn risks and develop strategic solutions before they impact the relationship.
• Performance Monitoring: Monitor and report on the health and progress of SEO/PPC campaigns, providing clients with insightful, accurate updates and acting as a vigilant second pair of eyes.
• Internal Translation: Collaborate with internal SEO/PPC experts, translating client objectives and feedback into actionable insights for campaign strategy refinement.
• Value Demonstration: Regularly analyze campaign effectiveness, delivering optimization strategies and insights that demonstrate continuous value.
• Data-Driven Tracking: Track key performance metrics and maintain accurate, up-to-date records using CRM and reporting tools.
• Platform Mastery: Maintain real, working knowledge of SEO fundamentals and PPC/Google Ads mechanics well enough to speak credibly with clients and internal specialists about strategy and performance.
• Technical Fluency: Understand core technical concepts behind our services - site architecture, crawlability, page speed, tagging/tracking implementation - well enough to talk shop directly with developers and production teams, not just marketers.

Requirements

• MUST HAVE previous experience working at a digital marketing agency
• Proven track record in an account management, client success, sales, or production role within a digital marketing agency.
• Solid understanding of SEO and/or PPC campaign management, along with broader digital marketing services (social media, content marketing, analytics).
• Working knowledge of Google Ads (campaign structure, bidding strategies, conversion tracking) and core SEO principles (technical, on-page, off-page); Google Ads certification is a plus.
• Comfortable discussing technical requirements with developers - tracking/tagging implementation, site changes, and technical SEO fixes - without needing everything translated first.
• Excellent communication, interpersonal, and presentation skills.
• Proficient in CRM software (e.g., Zoho One), Slack and Google Workspace.
• Highly organized and goal-oriented, with a demonstrated track record of meeting or exceeding performance targets.
• Ability to thrive in a fast-paced, client-focused agency environment.

Preferred

• Bachelor's degree in Business, Marketing, or a related field preferred; relevant certifications are a plus
• Google Ads certification is a plus

Benefits

• Health insurance
• Paid time off