Responsibilities

• Digital strategy and content leadership
• Coordinate and maintain the city’s digital content to ensure it is accurate, accessible, timely, user-friendly, and aligned with city communication priorities.
• Develop high-quality digital materials, including stories, graphics, videos, and interactive features, that increase public awareness of city programs and services.
• Manage content standards and style guidelines, and establish best practices for user experience, accessibility, and plain-language communication.
• Maintain a citywide digital editorial calendar and coordinate content planning with city departments.
• Public-facing digital communications
• Translate complex policies, projects, and program information into clear, engaging content for web, social, and other public-facing platforms.
• Support major initiatives, outreach campaigns, public engagement activities, and emergency communications through effective digital storytelling.
• Partner with departments to develop and maintain audience-focused project pages and communication materials.
• Website and content governance
• Lead digital content governance, ensuring consistency, quality, and compliance with accessibility standards and best practices.
• Provide guidance, support, and coaching to content contributors in other departments on writing for the web, accessibility, and use of multimedia.
• Monitor content performance, engagement, and user behavior. Recommend improvements based on analytics and accessibility tools.
• Social media and digital engagement
• Support social media planning, publishing, and engagement tracking across city channels.
• Produce digital outreach campaigns that increase visibility of city initiatives and promote community engagement.
• Monitor digital trends and emerging technologies to strengthen city storytelling and outreach.
• Cross-department collaboration
• Work closely with the communications team, the Information Technology and Services Department, and department contributors to ensure digital platforms, workflows, and tools support communication goals.
• Build strong working relationships with departments, staff contributors, partners, and vendors.

Requirements

• Associate’s degree in communications, digital media, public relations, graphic design, information technology, or a related field; and
• Four years of experience creating, managing, or coordinating digital content, websites, or multimedia;
• Or an equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position.
• Ability to pass reference checks and education verification, and satisfy the requirements of a background check.

Preferred

• Is a communicator, first and foremost, who can translate complex information into accessible, community-centered content for Beaverton residents.
• Has hands-on experience managing and creating content for large, content-heavy websites, including organizing pages, improving user experience, and applying accessibility (ADA/WCAG) standards.
• Is comfortable working with digital tools, content management systems, analytics platforms, and basic web technologies as a fluent and confident user who can collaborate effectively with ITS.
• Enjoys coaching and collaborating with content creators in other departments with other expertise, and can help them improve content quality and align with citywide standards.
• Approaches web content with an eye toward community needs, cultural accessibility, and plain-language communication.
• Is excited to integrate proactive storytelling into Beaverton’s communications.
• Is adaptable and curious, and comfortable navigating large volumes of information, changing priorities, and cross-department dynamics.

Benefits

• Health, dental, vision and life insurance coverage.
• PTO accrual, PTO cash out options.
• Wellness programs and incentives.
• Health Reimbursement Account (HRA) VEBA.
• Employee Assistance Program (EAP).
• Bilingual pay premiums.
• Public service loan forgiveness program and tuition reimbursement program.