Responsibilities

• Partner with branch teams and sales representatives to integrate Digital Commerce into customer account plans and sales conversations, supporting branch-level adoption strategies through coaching, training, workshops, and enablement of digital commerce usage.
• Deliver reporting and insights on digital adoption progress, activation, and usage trends.
• Partner with Marketing, Credit, Finance, Operations, and IT to align digital initiatives with business priorities.
• Serve as a primary contact for customers leveraging McNaughton McKay Group’s digital commerce platforms and solutions, supporting onboarding, troubleshooting, and ongoing digital adoption efforts.
• Manage punchout setup, testing, maintenance, and integration with customer procurement systems.
• Monitor customer usage trends to proactively address decline, drive retention, and support win-back efforts.
• Partner with Product Data team to ensure product catalog accuracy, categorization, and merchandising and digital publishing standards.
• Participate in testing and validation of platform updates, vendor enhancements, and internal system changes to maintain application integrity while performing routine content reviews to ensure accuracy and consistency across digital channels.
• Track and report on digital adoption, customer usage, and digital sales KPIs.
• Partner with sales to identify high-potential accounts and targeted growth opportunities through branch and customer level analysis.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, or related field; equivalent relevant experience will be considered.
• 2 - 5 years of experience in eCommerce, digital adoption, wholesale distribution, customer success, or related field.
• Working knowledge of ERP-integrated order-to-cash workflows and B2B commerce environments.
• Strong analytical skills with experience building and interpreting reports.
• Excellent communication skills with ability to work effectively with both field sales teams and customers.
• Proven ability to manage multiple priorities independently with strong attention to detail.