Responsibilities

• Lead and optimize Digital Commerce operations to achieve department goals related to online transactions, discoverability, digital shelf quality, retailer execution, and performance.
• Design, refine, and standardize Digital Commerce processes, workflows, operating practices, and performance measures to improve efficiency, consistency, scalability, and accountability.
• Manage and develop Digital Commerce team members by establishing clear expectations, delegating responsibilities, evaluating performance, coaching employees, and strengthening team capability.
• Develop and implement functional plans and priorities to increase online sample and product transactions across digital partners.
• Optimize product discoverability and organic search visibility across retailer websites, Google, and emerging AI-assisted search.
• Manage and improve digital shelf and retailer portal processes, including product content, assets, product launches, listing quality, and retailer requirements.
• Evaluate performance metrics and trends through KPIs and dashboards and use data-driven insights to identify risks, opportunities, and process improvements.
• Manage retail media programs, approved budgets, vendors, and performance to ensure effective use of resources and measurable results.
• Manage and improve customer review, Q&A, FAQ, and feedback processes and translate recurring customer insights into actionable recommendations.
• Analyze competitor activity, retailer capabilities, search positioning, pricing presentation, and digital commerce trends to identify opportunities and inform departmental priorities.

Requirements

• Bachelor's degree in Business Administration, Marketing, Digital Commerce, Ecommerce, Information Systems, Supply Chain, Communications, or a related field.
• 8+ years of progressively responsible experience in digital commerce, ecommerce, marketplace management, digital merchandising, omnichannel commerce, or a related field.
• Demonstrated experience managing and developing employees and leading cross-functional initiatives.
• Experience designing, improving, and standardizing digital commerce processes, workflows, systems, and measurement practices.
• Experience working across retailer and marketplace portals, digital shelf execution, search and discoverability, digital content, reviews and Q&As, and retail media.
• Experience defining and evaluating KPIs and dashboards and using performance data to identify trends and drive process improvements.
• Experience managing budgets, vendors, programs, and departmental resources within established authority.
• Ability to analyze operational and competitive information and translate findings into actionable recommendations.
• Demonstrated ability to manage change, improve processes, and establish consistent and scalable operating practices.
• Strong written, verbal, presentation, collaboration, and people-leadership skills.

Benefits

• Medical, Vision, and Dental Insurance
• 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Paid Time Off — earned and accrued from your first day with the company
• 401(k) Plan with company match (eligibility after 1 month)
• Employer-Paid Life Insurance
• Performance Reviews after 90 days and annually
• Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Employee Discount on tile after 6 months