Responsibilities

• Develop and oversee the implementation of annual Feathr marketing plans for customers, aligning with their goals, target audiences, and budget. You will use tools like Planhat, Google Suite and Salesforce to stay organized and meet deadlines, while maintaining proactive communication with customers on any shifts.
• Lead and delegate key deliverables, including design assets, campaign launches, and marketing performance reports, in collaboration with external agencies and contracted employees.
• Work closely with the Account Management team on Customer Success to ensure high retention rates by identifying upsell opportunities and proactive retention strategies.
• Share key observations and trends from customer campaigns with internal teams and leadership to enhance the overall customer experience.
• Stay up-to-date on industry trends, digital marketing best practices, and the Feathr platform through regular participation in support/product meetings, industry research, and professional development.

Requirements

• 1+ years of experience in developing, managing, or planning marketing campaigns
• 3+ years of experience in a full-time strategic customer-relationship management position
• 1+ years of experience in account management or project management
• Proficiency with software and digital marketing tools

Benefits

• Fully remote
• Health/ dental/ vision
• Paid Vacation/ sick/ holidays
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events
• Extended Wintr Break
• Parental Leave
• Sick time off