Responsibilities

• Manage Jira ticket submission and lifecycle tracking for project requirements, keeping technical teams on schedule
• Conduct manual Salesforce (SFDC) field audits, ensuring upstream (Marketing) data correctly flows into downstream (Sales) views
• Monitor project timelines and blockers in real time, escalating issues to the Strategy Lead as needed
• Map new workflows in Visio for emerging initiatives (e.g., "Fuel the Funnel") to give the team a visual guide for every project
• Write clear, step-by-step SOPs and user guides that translate complex technical logic into easy-to-follow instructions for Sales and Marketing
• Support creation of PowerPoint decks visualizing project goals, process changes, and data insights for leadership
• Assist with targeted outbound data cleanup tied to demand generation performance issues
• Lead the "manual lift" on solution implementation—coordinating meetings, contributing to solution design, and executing follow-up documentation, guides, and Jira tickets

Requirements

• Hands-on experience with Jira (ticket creation, tracking, lifecycle management)
• Working knowledge of Salesforce, particularly field-level data auditing
• Strong process documentation skills (SOPs, user guides)
• Experience with Visio or similar process-mapping tools
• Proficiency in PowerPoint for stakeholder-facing decks
• Excellent written communication—able to translate technical concepts for non-technical audiences
• Strong organizational skills and comfort managing multiple concurrent workstreams
• Self-starter mentality with a solutions-first mindset

Preferred

• Prior experience supporting Revenue Operations, Marketing Ops, or Demand Generation functions
• Familiarity with lead lifecycle/funnel stages in a B2B SaaS or enterprise environment
• Experience facilitating cross-functional meetings and driving action items to completion