CX Enablement (Growth Strategy)

Responsibilities

• Level up the team – Design and scale onboarding and ever-boarding programs that accelerate ramp time and set a consistent foundation for success through live workshops, certifications, and training.
• Drive best practices – Capture and scale what top performers do best, turning learnings into repeatable frameworks, talk tracks, and playbooks that raise the bar across the team.
• Be a trusted partner – Collaborate cross-functionally with Product, Marketing, and GTME to translate product releases into actionable workflows and plays that drive product adoption and retention.
• Design for scale – Build and maintain enablement systems that support a rapidly growing GS team. Leverage AI and automation to optimize knowledge sharing and personalize learning.
• Directly impact revenue – Your work will improve ramp time, increase adoption, and drive measurable performance across our GS organization.

Requirements

• 4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
• You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
• You’re technically fluent and comfortable understanding data workflows, integrations, and automation concepts.
• You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
• You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
• You’re curious, collaborative, and excited to partner across GTM to ensure teams are equipped to drive growth.
• You’re highly organized and detail-oriented – can quickly detect gaps in onboarding and enablement, then drive solutions forward.
• Bias for action – can go from 0 → 1 fast, take ownership, and execute without directions each step of the way.
• NYC-based or willing to relocate (this role is in-person).