About Trusted TV

Trusted TV helps businesses advertise on premium Connected TV platforms like Prime Video and Paramount+ without the complexity and high costs traditionally associated with TV advertising. Our platform uses proprietary AI technology to automatically create high-performing video ads, making streaming TV advertising accessible, affordable, and effective for businesses of all sizes.

We're a fast-growing, fully remote company focused on delivering exceptional customer experiences while helping small and medium-sized businesses grow through modern advertising technology.

Role Description

Trusted TV is seeking a Customer Success Specialist to join our growing team. This is a fully remote position, working Thursday through Sunday from 3:00 PM to 11:00 PM Pacific Standard Time (32 hours per week).

In this role, you'll proactively engage with existing customers to ensure they get the most value from Trusted TV. You'll spend much of your day speaking with customers by phone, answering questions, providing guidance, and helping them launch and optimize successful TV advertising campaigns.

Success in this role comes from building trust, solving problems, and creating a positive customer experience. You'll help customers understand the platform, overcome obstacles, and identify opportunities to improve their advertising results. You'll also work closely with internal teams by sharing customer feedback and helping identify ways to improve our product and support experience.

This role is ideal for someone who enjoys talking with people, is naturally empathetic, communicates clearly, and takes pride in helping customers achieve their goals.

Responsibilities

• Make outbound calls to existing customers to provide onboarding, support, and campaign guidance.
• Build strong relationships with customers and serve as their primary point of contact.
• Help customers understand how to use the Trusted TV platform effectively.
• Answer customer questions and troubleshoot issues in a friendly, professional manner.
• Identify opportunities to improve customer satisfaction, engagement, and retention.
• Document customer interactions and maintain accurate account notes.
• Escalate technical issues or customer concerns when appropriate.
• Share customer feedback with product and leadership teams to help improve the platform.
• Consistently deliver an outstanding customer experience that drives long-term success.

Qualifications

• 1+ years of experience in customer success, customer support, account management, sales, or a customer-facing role.
• Excellent verbal and written communication skills.
• Comfortable spending a significant portion of the day on the phone with customers.
• Strong problem-solving skills and the ability to think independently.
• Friendly, patient, and empathetic communication style.
• Highly organized with strong attention to detail.
• Comfortable learning new software and technology.
• Experience with digital marketing or advertising is a plus, but not required.
• Experience working remotely is a plus.

Compensation & Benefits

• $45,000 annual base salary
• $20,000 on-target bonus
• $65,000 On-Target Earnings (OTE)
• Fully remote position
• Health insurance
• Dental insurance
• Vision insurance
• Opportunity to join a fast-growing technology company with significant career growth potential