Responsibilities

• Help onboard new Venucast customers, including churches, senior communities, and other organizations.
• Follow up with trial customers by email, phone, or Zoom to make sure they understand how to use the product.
• Prepare simple customer instructions, FAQs, onboarding checklists, and help articles.
• Collect customer feedback and summarize common questions, concerns, and product issues.
• Work with the sales and technical team to improve customer onboarding materials.
• Help create product marketing content such as landing page copy, email templates, case studies, brochures, and video scripts.
• Support HearFinder venue listings, customer verification, and user feedback collection.
• Help maintain CRM records, customer notes, and follow-up status.
• Turn real customer experiences into clear stories that help future customers understand the product value.
• Support trade shows, customer demos, and community outreach when needed.

Requirements

• Based in the San Jose / Bay Area region preferred.
• Able to work with customers in U.S. business hours.
• Excellent communication and follow-up skills.
• Strong attention to detail.
• Able to write clear customer-facing content.
• Comfortable learning technical products and explaining them simply.
• Willing to support both customer success and marketing tasks in a small, fast-moving team.

Preferred

• Experience in customer success, product marketing, customer support, content writing, or community outreach is preferred.
• Experience with consumer electronics, hearing technology, AV products, churches, senior living, or accessibility programs is a plus.
• Patient, detail-oriented, and comfortable working with non-technical customers.