Customer Success Specialist

Lehigh Acres, FL (On-site)

Salary Not AvailableEntry Level1+ years expFull time

Posted 2 months ago

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Job Summary

Own frontline in-store engagement to diagnose customer needs, guide product recommendations, and drive enrollment while supporting promotional initiatives and building strong retail partner relationships.

  • In-store engagement: identify needs and recommend products to customers and manage enrollment questions.
  • Sales and promotions: support campaigns and activities to raise brand awareness and drive action.
  • Brand representation: maintain a professional presence with retail partners and customers to uphold the brand experience.

Job Description

Responsibilities

  • Engage with customers in person to provide customer support and product information
  • Identify customer needs and recommend appropriate products and services
  • Support sales and promotional initiatives to increase brand awareness
  • Assist with customer enrollment and service-related questions
  • Help coordinate and support in-store promotional activities
  • Build and maintain professional relationships with retail partners
  • Represent the brand in a positive and professional manner

Requirements

  • High school diploma or equivalent required
  • 1–2 years of experience in customer service, sales, or a customer-facing role preferred but not required
  • Strong verbal and written communication skills
  • Outgoing, professional, and customer-focused attitude
  • Ability to work independently and as part of a team
  • Reliable transportation and ability to commute to assigned locations

Preferred

  • Adaptability in a fast-paced environment
  • Strong problem-solving and interpersonal skills
  • Self-motivated with a willingness to learn
  • Goal-oriented mindset
  • Leadership experience is a plus, but not required

Benefits

  • Structured onboarding and role-specific training
  • Supportive, team-oriented work environment
  • Opportunities for professional growth and advancement
  • Hands-on experience in customer success and sales
Synaxus logo

Synaxus

At Synaxus, we specialize in creating and executing dynamic in-store events that directly engage consumers, showcasing your products in an interactive and memorable way.

Fort Myers, Florida, USA
18 employees (12 in marketing)

Traffic Signals

Monthly Visitors
350
Traffic Source Mix
Search
12.6%
Direct
70.8%
Referral
4.5%
Social
11.3%
Paid
0.8%

Headcount Trend

Current headcount: ~18

Marketing Team

Marketing Team Size
12 (67% of company)
Median Career Experience
3 years
Median Tenure
1.9 years