Customer Success & Marketing Coordinator

South Burlington, VT (Unknown)

$18/hr – $21/hrEntry LevelFull time

Posted 1 day ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

You will own the end-to-end customer journey from inquiry to post-project follow-up, coordinating scheduling, records, and proactive communication across the CRM and campaigns.

  • Schedule consultations and appointments
  • Maintain customer records in ServiceMinder

Job Description

Responsibilities

  • Answer incoming calls and respond to customer inquiries.
  • Contact new leads and schedule appointments.
  • Qualify leads using the Kitchen Tune-Up questionnaire.
  • Prepare customers for their design consultation.
  • Maintain communication throughout the customer journey.
  • Update customer records in ServiceMinder.
  • Follow up after appointments and completed projects.
  • Schedule consultations.
  • Prepare financing paperwork and contracts.
  • Follow up on outstanding proposals.