Aire Serv

Customer Service Representative

Knoxville, TN (Unknown)

$18/hr – $22/hrEntry Level2+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the front desk and admin workflow for a Knoxville HVAC office, coordinating calls, scheduling and fielding customer needs while supporting sales and operations.

  • Office operations and client communications: manage incoming calls, schedule appointments, and triage daily tasks
  • Sales-support and cross-selling: perform marketing and sales tasks to upsell services
  • Operations admin and process discipline: maintain purchase orders, data entry, and customer issue follow-up

Job Description

Responsibilities

  • Receive incoming calls in a professional and courteous manner
  • Scheduling appointments
  • Assigning daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
  • Perform other duties as needed which may include cross-training in related positions

Requirements

  • Minimum two years of admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills are a plus

Preferred

    Benefits

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Signing bonus
    • Vision insurance