Customer Service and Marketing Assistant

Norfolk, VA (On-site)

$20/hr – $26/hrEntry Level2+ years expFull time

Posted 3 weeks ago

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Job Summary

Own end-to-end client workflow from inquiry to delivery, aligning sales, design proofs, production, and vendor partners to speed revenue and project velocity.

  • Own Sales-to-Production handoffs, quotes, timelines, and client communications to keep projects on track.
  • Drive lead generation through a mix of digital and traditional channels and ensure on-brand messaging.

Job Description

Responsibilities

  • Create targeted marketing strategies, campaigns, and collateral to target core business prospects
  • Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
  • Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand
  • Maintain and update studio website as needed
  • Ensure that all external communications are on-brand and utilize consistent messaging
  • Make follow-up calls to existing customers to ensure their satisfaction with end products and to drive further business opportunities
  • Attend client meetings and networking events as needed (this position may require the occasional off-hours or weekend commitment)
  • Manage projects from client/prospect inquiry as provided by the Sales Associate or Outside Sales Representative
  • Create and provide quotes to both new and current clients as needed
  • Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team

Requirements

  • Enthusiastic, high-energy personality with strong verbal and written communication skills
  • 1-2 years of experience in the printing industry
  • Computer literate in PC based programs including Outlook, CRM and Excel
  • Excellent organizational and time management skills, with capacity for multi-tasking
  • Detail oriented, accountable and have a strong work ethic
  • Take criticism constructively

Preferred

  • Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
  • Maintain and manage work flow, and scheduling to meet project deadlines
  • Proficiency with Adobe Creative Suite programs (Photoshop and Illustrator)
  • Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
  • Acquire client approval on proofs, both digitally and printed as needed
  • Ability to effectively communicate through all mediums (verbal, listening and written)
  • Ability to work with autonomy

Benefits

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Additional training/development opportunities
SpeedPro logo

SpeedPro

SpeedPro is the nation’s leading large-format printing and graphics franchise. Through extreme resolution levels and unparalleled color matching technology, SpeedPro studios provide innovative marketing solutions to elevate businesses nationwide.More than 125 SpeedPro studios in 32 states help businesses boost their bottom lines with wall murals, event graphics, trade show displays, vehicle wraps, window graphics and more. Each studio is independently owned and operated. With unmatched professionalism, quality standards and an analytical approach to client needs, SpeedPro franchise owners are uniquely positioned to build business relationships that last.Take visual communication to the next level with SpeedPro.

Founded in 1994
Englewood, Colorado, USA
316 employees (104 in marketing)

Traffic Signals

Monthly Visitors
72.1K
Monthly Google Ads Budget
$78.7K
Traffic Source Mix
Search
45.1%
Direct
45.9%
Referral
7%
Social
1.2%
Paid
0.7%

Headcount Trend

Current headcount: ~316

Marketing Team

Marketing Team Size
69 (22% of company)
Marketing Roles Posted (Last 30 Days)
1