Customer Service Associate

Redlands, CA (On-site)

$1K/wk – $2K/wkEntry LevelFull time

Posted 3 days ago

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Job Summary

Own the customer enrollment experience from greeting through submission, guiding participants at community events and ensuring accurate enrollments.

  • Lead the end-to-end enrollment interaction from greeting to submission.
  • Educate customers on wireless options and program qualifications, and verify documentation.
  • Collaborate with teammates to deliver a seamless event experience and build community relationships.

Job Description

Responsibilities

  • Greet customers with a friendly, welcoming attitude and create a positive first impression.
  • Educate customers on available wireless service options and explain program qualifications.
  • Assist customers with completing enrollment applications accurately and efficiently.
  • Answer questions, resolve basic concerns, and provide excellent customer support throughout the enrollment process.
  • Verify required documentation and ensure all information is complete before submission.
  • Maintain organized records while following company procedures and compliance guidelines.
  • Collaborate with teammates to deliver a seamless customer experience at every event.
  • Represent Efficient California professionally while building strong relationships within the local community.

Requirements

  • Outstanding communication and interpersonal skills.
  • A customer-first mindset with a genuine desire to help others.
  • Positive attitude and ability to remain professional in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable speaking with people from a variety of backgrounds.
  • Reliable, punctual, and motivated to learn new skills.
  • Ability to work independently while contributing to a collaborative team.

Preferred

  • Previous customer service, hospitality, retail, or community outreach experience is helpful but not required.

Benefits

  • 401(k)

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