Sarkella & Associates

Customer Service Representative

South Lyon, MI (Unknown)

$40K/yr – $60K/yrEntry LevelFull time

Posted 3 months ago

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Job Summary

Drive customer service for insurance clients by answering inquiries, guiding policy options, and handling renewals.

  • Own the end-to-end customer experience by answering inquiries and guiding policy options.
  • Must-have: Excellent written and verbal communication and needs-based guidance.
  • Standout: Training and licensing support with opportunities for advancement.

Job Description

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options

Requirements

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment

Benefits

  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development