Customer Marketing Specialist

Responsibilities

• Executing DataDome's customer marketing programs across three categories, and measuring and reporting on their performance.
• Advocacy
• - Partner with Account Management and Customer Success to identify champions and success story candidates, and agree on which stories to pursue and when.
• - Interview customers and write customer stories, case studies, and quotes, working with Content Marketing on production and distribution.
• - Capture video testimonials with customers, coordinating with Content and Creative on production.
• - Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials.
• - Coordinate customer participation in joint speaking engagements.
• Engagement
• - Plan, schedule, and coordinate customer-facing campaigns, including customer webinars.
• - Support customer advisory board and user group logistics, in partnership with Product Marketing.

Requirements

• 3–5 years of experience in customer marketing, advocacy, or content marketing in B2B tech; cybersecurity is a plus.
• Strong writing and interviewing skills, with experience producing customer stories, case studies, and video testimonials.
• Comfort engaging customers directly, including senior fraud and cybersecurity leaders (CISO, VP-level).
• Excellent project management skills; able to juggle multiple programs and stakeholders and deliver on time.
• Experience working with Account Management, Customer Success, or Sales teams.
• Familiarity with review platforms (G2, Gartner Peer Insights) and with customer reference and advocacy tools.
• A pragmatic, hands-on approach to executing programs and working with SMEs without overburdening them.

Benefits

• Hybrid work setup (2 days/week in office) with access to our Soho, NYC office, a $50/month allowance for those coming in regularly (10+ days/month), and a $500 home office stipend to set up your ideal workspace — fostering the collaboration, fairness, and alignment that fuels DataDome's growth.
• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development.
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
• Parent Care : Gifts & care packages to celebrate growing families.
• PTO: 27 days + 12 national holidays.
• 401K: eligibility + matching.