Responsibilities

• Voice of Customer & Advocacy Programs
• Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
• Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
• Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.
• Customer Story Pipeline
• Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
• Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
• Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.
• Cross-Functional Partnership & Impact
• Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.

Requirements

• 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder who is comfortable working directly with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication skills, with a knack for finding and shaping a compelling customer story.
• Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut.
• Highly organized, with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities