Responsibilities

• Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement.
• Support growth in Deeto signups and manage advocacy pipeline.
• Partner with Customer Success and Product Marketing to identify and create new customer stories, case studies, and testimonials.
• Coordinate customer reference requests for sales and content creation.
• Track and report on advocacy metrics (e.g., review volume, sentiment, and participation).
• Collaborate with design and content to bring customer stories to life through social, email, and events.
• Help refine and maintain customer data across Salesforce and other marketing tools.
• Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting.
• Analyze data to uncover opportunities for improved segmentation, personalization, and engagement.
• Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints.

Requirements

• 2 - 5 years experience in customer marketing, customer advocacy, or related roles in B2B SaaS.
• Strong communication and storytelling skills with attention to detail.
• Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto).
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Collaborative, data-driven, and passionate about creating meaningful customer connections.

Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance