Customer Marketing Lead at Conveo.ai | New York, USA | £80K/yr – £120K/yr

Conveo.ai

Customer Marketing Lead

New York, USA (Hybrid)

£80K/yr – £120K/yrSenior LevelFull time

Posted 3 months ago

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Job Summary

Drive customer marketing at Conveo by turning customers into a scalable advocacy engine that fuels expansion and makes outcomes visible.

Own and ship customer-led assets (case studies, testimonials, videos) to unlock expansion
Must-have: Proven customer marketing, advocacy, or storytelling experience
Standout: Enterprise-ready assets and exec-level sponsorship across accounts

Job Description

Responsibilities

Turn customers into proof (systematically)
Build a machine that produces: high-quality case studies, testimonials, customer quotes, reference program + review flywheel, customer story bank by ICP/vertical/use case
Create customer-led moments that expand the account
Customer marketing isn’t just external. It accelerates expansion by: helping customers internal-sell Conveo, building assets that land with their stakeholders, enabling exec conversations and deeper adoption, making outcomes visible across their org
Work with CS/AMs to identify the leverage points, and you create the assets that unblock growth
Make customers visible in the market (on-stage talks, webinars, co-authored content, research spotlights, mini-docs / video testimonials, customer dinners / side-events, awards / recognition plays)
Build relationships with high-leverage champions (power users, champions, exec sponsors, “public voices” inside customer orgs)
Operate like an owner (outputs shipped, customers activated, content created, assets used by GTM, expansion influenced, inbound driven, pipeline supported)
You don’t wait to be asked. You run the machine.

Requirements

Proven experience in customer marketing, advocacy, customer storytelling, or equivalent
Extremely strong writing and narrative instincts
High agency: you identify opportunities and move without permission
Comfortable working directly with customers and senior stakeholders
Strong project management: you can drive assets and approvals without slowing down
Great taste: you can make customer content feel premium, not corporate
Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough
Ability to create lightweight design/asset work without dependencies
Experience working with enterprise accounts and exec stakeholders
Experience producing customer video content

Preferred

Experience at B2B SaaS or high-growth tech
Event/webinar experience (customer roundtables, co-hosted sessions)

Benefits

Competitive compensation with meaningful equity upside
A culture built on taste, speed, ownership, and ambition
Opportunities to travel globally and build deep relationships with customers shaping the future
Quarterly team offsites where we disconnect, reset, and have fun. Our next one? A retreat in the Alps this March ⛷️

Conveo.ai

Backed by Y Combinator, Conveo sets the new standard in qualitative research. Conveo is a qualitative research platform that conducts in-depth, AI-moderated interviews. By merging the depth of interviews with the speed and scalability of surveys, Conveo provides deeper insights, faster and at scale.

Founded in 2024

Antwerp, Flemish Region, BEL

16 employees (2 in marketing)

www.conveo.ai