Customer Marketing Communications BP (Remote, US East Coast)

USA (Remote)

$85K/yr – $100K/yrMid Level5+ years expFull time

Posted 8 days ago

Job Summary

Own and drive US customer retention and advocacy initiatives, serving as the accountable owner for US journeys and coordinating cross-functional efforts to optimise engagement and long-term value.

Lead retention, advocacy and migration programmes for the US.
Collaborate with Sales, Product, and Customer Success to secure testimonials and case studies.

Job Description

Responsibilities

Own and deliver US customer retention programmes that reduce churn risk and reinforce long-term value.
Lead customer advocacy activity in the US, securing testimonials, case studies and third-party reviews in partnership with Sales, Product and Customer Success teams.
Own US-specific migration communications, including planning, sequencing, QA, live delivery and performance monitoring.
Act as the single point of accountability for assigned customer journeys, managing accuracy, compliance sensitivity, timing and escalation.
Work closely with UK-based Customer Marketing colleagues to adapt established frameworks for the US market.
Coordinate cross-functionally with Product, Renewals, Support, Professional Services and Marketing Operations.
Analyse programme performance and use insight to continuously optimise engagement and retention.
Ensure all customer communications meet IRIS brand, legal and compliance standards.
Share customer insight from the US market to inform product and marketing strategy.

Requirements

Proven experience (typically 5+ years) in customer marketing, lifecycle marketing or customer communications.
Demonstrated experience delivering retention, advocacy or migration/change programmes.
Strong stakeholder management and cross-functional coordination skills.
Excellent written communication skills with the ability to explain complex topics clearly.
Comfortable working autonomously in a remote and/or global reporting structure.
Experience with marketing automation, reporting and project management tools (e.g. Marketo, Salesforce, Knak, Asana).
High attention to detail and sound judgement in compliance-sensitive environments.

IRIS

3.6 Glassdoor

IRIS Software Group is a leading business software and services provider, one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued. We started 45 years ago as an accounting software company, and have evolved to be relied on by more than 100,000 customers across 135 countries across a range of business industries. We're also trusted by more than 50 of the Top 100 CPA firms in North America to manage core business operations. Visit irisglobal.com for more information. We invest heavily in development using the latest processes and technologies, driven by our Indian & Romanian Centres of Excellence to build the next generation of cloud based accounting software, cloud HCM and cloud education solutions. Almost one million UK employees are managed by our HR software and services, and one in six UK employees are paid through IRIS payroll solutions. We are the largest third-party online tax filer with the UK Government, and we are used by 54 of the top 100 US and 93 of the top 100 UK accountancy firms. We also serve over 12,000 schools and academies, and almost four million UK families use our apps to connect to their child’s school. In 2024, we won the Payroll Innovation Award at the 2024 Global Payroll Association Awards. We were also awarded Best EdTech product: School Management Solutions in the 2024 Global EdTech Awards and won the Technical Innovation - National Supplier Award at the OnRec Awards 2024. We were also recognised in the Infinigate UK Cloud Awards for EDGE Partner of the Year and Microsoft Security Partner of the Year.We are proud of our Great Place to Work accolades, including Best Workplaces in Tech, Best Workplaces for Wellbeing and Best Workplaces for Women.

Founded in 1978

Slough, England, GBR

2.9K employees (94 in marketing)

www.iris.co.uk

67% recommend to a friend

80% CEO approval