Customer Experience Intern - Marketing

Responsibilities

• Develop and support communication, education and adoption strategies that increase the use of customer insights
• Gather stakeholder feedback to uncover needs, adoption barriers and opportunities
• Analyze usage and other available data to understand what's working and recommend improvements
• Measure and communicate the business impact and ROI of CX initiatives
• Research best practices in customer intelligence, enablement and adoption
• Support stakeholder engagement and project management
• Create scalable resources that help teams incorporate customer intelligence into business decisions
• Explore opportunities to expand customer intelligence across additional business areas, customer moments and data sources
• You'll partner across Distribution, Marketing, Data & Analytics and other teams, gaining exposure to how customer experience, data and business strategy come together to influence growth and decision-making

Requirements

• Currently pursuing an undergraduate degree or equivalent experience in marketing, business, data analytics, psychology, research, communications, or a related field
• Curious and comfortable navigating ambiguity and working through business problems
• Strong analytical skills and the ability to interpret data to drive strategic decisions
• Excellent organizational and project management skills, with a proven ability to manage multiple priorities
• Effective written and verbal communication skills
• Able to take initiative and independently move work forward
• A collaborative teammate who can build relationships across the organization

Preferred

• Leadership experience through extracurricular activities or community involvement
• Exposure to Salesforce, Qualtrics or customer experience platforms
• Experience supporting communications, training, change management or enablement efforts
• Demonstrated interest in customer experience, strategy, marketing, change management or business analytics

Benefits

• Paid company holidays and any time off required in your state.
• The Internship Stipend includes a tax gross-up on this stipend as a financial benefit.