Responsibilities

• Customer community delivery and execution
• Partner with other members of the Customer Advocacy team to support the full lifecycle of CACs, PAGs and UGs from strategy and planning through execution, follow-up, reporting and value realization
• Act as a trusted advisor to executive sponsors and senior leaders
• Drive consistency, scalability and excellence across all customer community engagements
• Establish clear objectives, success criteria, milestones and owners in conjunction with key stakeholders
• Program and project management
• Manage complex, multi-stakeholder initiatives with strong attention to the development timelines, dependencies and deliverables
• Establish standardized meeting and event preparation, facilitation and post-engagement follow-up processes across all community engagements
• Track all actions to ensure activities are documented, assigned, tracked and closed within defined SLAs
• Follow up with internal stakeholders to support completion of agreed next steps.

Requirements

• Bachelor’s degree or equivalent practical experience
• Experience leading customer communities, advisory councils, customer events, customer success or stakeholder engagement programs
• Demonstrated ability to engage and influence executive-level internal and external stakeholders
• Advanced proficiency in Excel, data analysis and performance reporting
• Experience building dashboards and analytics using tools such as Power Bi and CRM platforms (Salesforce preferred)
• Strong project management skills with the ability to manage multiple initiatives and events at scale with a high attention to detail and operational excellence
• Demonstrated experience developing executive presentations, including advanced PowerPoint skills
• Exceptional written and verbal communication skills, with the ability to synthesize complex insights for executive audiences.

Benefits

• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.