Customer Communications Marketing Manager

Boston, MA (Hybrid)

$92K/yr – $160K/yrSenior Level5+ years expFull time

Posted 2 days ago

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Job Summary

Own and drive marketing initiatives that align with business goals, coordinate cross‑team go‑to‑market efforts, and manage day‑to‑day campaigns to improve customer outcomes.

  • Own and drive marketing plans with a digital‑first mindset
  • Coordinate across teams and provide regular updates
  • Track projects and address blockers

Job Description

Responsibilities

  • Develop and drive recommendations that align to business objectives and ultimately achieve positive outcome for customers
  • Strong coordination across teams to execute go-to-market tactics
  • Establish strong working relationships across organization
  • Managing the day-to-day marketing projects and operational processes such as compliance review, material creation and job tracking within our internal workflow management system and surfacing and addressing any blockers
  • Presenting regular project updates to internal business owners
  • Ability to develop and execute against a marketing plan
  • Bring a ‘digital-first’ mindset to all work, driving key initiatives such as registrations for our storefronts and paperless adoption
  • Bring an innovative mindset, looking at what’s new from competitors and in the larger industry and challenge the traditional way of doing things and embrace a culture of continuous improvement

Requirements

  • 5-10 years of marketing experience D2C marketing in heavily regulated industries (Financial Services, banking, healthcare etc.)
  • Basic understanding and ability to learn and/or prior experience with email automation platforms (e.g., Marketo)
  • Forward-thinking ideation on how to drive adoption, utilizing test and learn strategies and tactics
  • Quickly coming up the learning curve for the Insurance business, our Inforce block, and how to create better health outcomes and understanding the long-term care space
  • Works independently, while providing key updates to the working team and leadership team
  • Strong relationship building skills and ability to influence
  • Comfortable with analytics and measurement frameworks with a bias towards action
  • Excellent writing, verbal, and analytical skills
  • Owner mindset

Preferred

  • College or University degree and advanced related degrees a plus
  • LTC, life insurance and/or annuity marketing experience a plus

Benefits

  • Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Manulife logo

Manulife

3.9 Glassdoor

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.Visit www.Manulife.com to find out more.For Manulife terms of use, please visit http://bit.ly/SM_Terms

Toronto, Ontario, CAN
33K employees (1,008 in marketing)
76% recommend to a friend
86% CEO approval

Traffic Signals

Monthly Visitors
1.6M
Traffic Source Mix
Search
18.2%
Direct
59.1%
Referral
18.6%
Social
3.3%
Paid
0.7%

Headcount Trend

Current headcount: ~33.3K

Marketing Team

Marketing Team Size
775 (2% of company)
Marketing Roles Posted (Last 30 Days)
4

Funding

Total Funding
$3.3B
Last Raise
$1B
Post IPO Debt, 3 months ago

Funding History

  • Dec 2025
    Post IPO Debt • $1B
  • Jun 2024
    Post IPO Debt • $363.5M
  • Mar 2023
    Post IPO Debt • $1.2B

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