Responsibilities

• CRM Strategy and Planning: Create a roadmap of CRM priorities aligned with USBU and DD&T strategy, allowing for creation of delivery roadmaps and investment opportunities. Focus will be on aligning local market and BU needs with Takeda’s Cx of the Future transformation program.
• Field-to-Delivery Translation: Convert Field objectives into clear requirements, user stories, acceptance criteria, and release plans; maintain a high-quality intake-to-delivery pipeline.
• Delivery Management and Execution: Work across onshore and offshore delivery teams to build, test and deploy CRM solutions in an agile way, following good system development practices
• Launch & Release Readiness: Ensure platform changes support Field timelines (launches, targeting refreshes, critical updates) with readiness, validation, and stakeholder communications.
• Documentation & Enablement: Maintain enablement artifacts (technical design documentation, testing documentation) to improve efficiency, delivery quality and enable opportunities for reuse.
• Governance & Standards Execution: Enforce platform standards (templates, measurement prerequisites, security/compliance basics) to reduce fragmentation and rework. Ensure planned changes are shared with and approved by CRM Architecture Council

Requirements

• Bachelor’s degree in business, technology, computer science, or a related field, or equivalent experience.
• 8–12+ years in CRM platform delivery, digital product, or program leadership.
• Demonstrated ability to lead through influence and deliver in regulated environments.
• Experience with CRM platforms, commercial technologies, and Agile delivery, preferably in the pharmaceutical or life sciences industry.
• Ability to translate complex business needs into scalable solutions, clear requirements, and actionable delivery plans.
• Experience managing cross-functional stakeholders, dependencies, risks, and competing priorities in a matrixed environment.
• Strong communication, influencing, and change-management skills to drive alignment and adoption across Field, Medical, Access, and DD&T teams.

Benefits

• U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.