Responsibilities

• Design, build, maintenance, and project management of Salesforce
• Initially: Conduct detailed discovery
• With staff input and buy-in, design Salesforce configuration for overall relationship management, program participation, and institutional fundraising
• Configure Salesforce in alignment with the design
• Migrate data in collaboration with staff
• Project-manage the design, build, data migration, and rollout
• Ongoing: Collect feedback from coworkers and use it to implement improvements
• Create and maintain Salesforce roadmap
• Discovery for new features needed/new areas of work to be added to the CRM
• Design new features

Requirements

• 3-5 years’ experience configuring Salesforce in nonprofit contexts, including fields, objects, pages, roles, profiles, permission sets, flows, and reports and dashboards
• Experience eliciting detailed requirements from system users
• Experience designing Salesforce features based on user requirements
• Experience putting user-centered design principles into practice
• Experience developing and delivering trainings and people-centered support to stakeholders across the organization
• Understanding of user testing best practices
• Excellent written and verbal communication skills, in particular the ability to communicate with nontechnical audiences about technical topics
• Ability to effectively balance multiple competing priorities
• Strong time management skills
• Strong alignment with the MIC's mission, values, and culture

Preferred

• Salesforce Platform Administrator certification
• Nonprofit Cloud Consultant certification
• Experience with social movement organizing is a plus

Benefits

• 100% organization-funded medical, dental, and vision coverage for employees, their spouses or domestic partners, and their children. Coverage begins on the first day of employment.
• Paid Time Off: As a full-time employee, you will receive 15 days of vacation, 12 sick days per year, and a generous paid family leave policy. Accrual of this benefit begins on the first day of employment and becomes available upon completion of the 90-day trial period.
• Paid Holidays: 21 days total, including a 10-day Winter Break overlapping with Christmas and New Year’s Day. Additionally, 4 Floating Holidays will be made available upon completion of the 90-day trial period.
• Retirement Plan: MIC offers a 403b retirement plan. MIC contributes an employer-paid amount equal to 5% of your salary. Vesting for this contribution is immediate. Employees have a default 3% personal contribution rate and may adjust it at any time. This benefit becomes available after the 90-day trial period.