CRM Manager

Responsibilities

• Serve as a day-to-day CRM contact for assigned client accounts.
• Participate in client meetings and translate business needs into actionable CRM and email marketing initiatives.
• Manage incoming CRM, email marketing, and marketing automation requests across multiple clients and projects.
• Build and maintain strong client relationships through proactive communication and reliable execution.
• Develop, build, schedule, test, and deploy email marketing campaigns.
• Manage email content calendars and campaign execution timelines.
• Ensure email campaigns align with client brand standards, messaging, tone, and calls-to-action.
• Coordinate campaign reviews, approval workflows, and quality assurance processes.
• Support segmentation, personalization, and audience targeting initiatives.
• Manage and maintain CRM platforms, including database administration, lead management, and campaign setup.

Requirements

• 4+ years of CRM, email marketing, or marketing automation experience.
• Agency experience required.
• Proven experience managing multiple client accounts and competing priorities simultaneously.
• Hands-on experience building and deploying email marketing campaigns.
• Experience managing CRM databases, forms, workflows, and lead generation processes.
• Ability to learn and navigate multiple CRM platforms quickly.
• Strong project management and organizational skills.
• Excellent communication and client-facing abilities.
• High attention to detail and commitment to quality.
• Self-starter who can quickly acclimate and contribute with minimal ramp-up time.

Benefits

• Eastport Holdings offers a competitive benefits package including medical, dental, vision, life and disability coverage, HSA employer contributions, flexible spending accounts, employee assistance resources, paid time off, paid parental leave, and voluntary benefits designed to support your overall well-being.