Responsibilities

• Write and traffic email and SMS briefs, coordinating with internal teams and clients to keep copy, creative, and feedback moving on schedule.
• Build, QA, and deploy campaigns and flows within Klaviyo and other ESPs, implementing dynamic content and personalization as outlined in the brief.
• Troubleshoot rendering, linking, and compatibility issues to ensure flawless delivery across devices and platforms.
• Pull and analyze CRM performance data on a weekly, monthly, and quarterly cadence, tracking KPIs like deliverability, open rate, click rate, conversion rate, and unsubscribe trends.
• Monitor flows and campaigns to confirm triggers, segments, and integrations are functioning correctly, flagging anomalies with supporting data.
• Own task management within the PM system, keeping dates and content current and flagging any items that fall behind schedule.
• Maintain organized client files and shared resources in the Lunar G-Drive.
• Build strong working relationships with client stakeholders and become a go-to resource on CRM best practices and platform capabilities.

Requirements

• 2+ years of CRM/lifecycle marketing experience or a related field.
• Familiarity with Klaviyo or a comparable ESP preferred.
• Agency experience is a plus.
• A track record of achievement and strong attention to detail.
• Excellent written and verbal communication skills.
• Resourcefulness and creative problem-solving abilities.
• Ability to prioritize tasks and manage multiple accounts to meet deadlines.
• Experience working in collaborative, cross-functional teams.

Preferred

• Agency experience is a plus.