Responsibilities

• Direct management or direct reports in deployment of company strategy, goals & mission
• Evaluating associates periodically for promotions and career opportunities, approving ratings
• Supervising managers during certain projects
• Developing and implementing policies for executives to review
• Reporting to senior-level leadership such as a Senior Director or VP
• Planning, directing and coordinating department strategic efforts and day-to-day processes, including assigning tasks and giving direction to subordinates
• Understanding and creating department budgets for upper management
• Evaluating and developing strategies and plans for departmental success
• Ensuring a healthy work environment and lead the culture for their associates and managers
• May interact with global offices
• Approve hiring and termination requests
• Collaborating with other business leaders and teams on cross functional strategic projects and developing departmental plans that support such projects
• Project management of the various projects within their department
• Relationship point of contact for vendors and other external stakeholders that impact their departments
• Synthesizes data and information to make recommendations to upper management on strategic or high-value initiatives
• Accountable for achievement of team/department’s goals
• Partners with senior management on broader departments people and succession strategy
• The CRM Director drives the establishment and operation of the CRM Center of Excellence. This role is focused on leading the CRM strategy and enterprise roadmap globally, standardizing best practices, fostering a culture of continuous improvement, and ensuring that CRM-related innovations are adopted across the organization.
• * Develop and implement a COE strategy that aligns with GFOB’s overall CRM vision and business objectives.
• * Oversee the creation, maintenance, and dissemination of business process, product and technical best-practice guidelines and standard operating procedures. Ensure these standards are consistently applied across all CRM initiatives and teams.